If you are NOT satisfied with your purchase you can return and ask for refund as long as products conditioned was mentioned as below :

– Send wrong items/defect items (buyer can choose to replace a new one or just fully refund, return shipping costs on us)
– Lost items (we will replace a new one for the buyer)
– **items that not belong to above mentioned, return shipping costs had to pay by the buyer. We will just refund the amount that you had paid during purchase.

1. Return must made within 14 days from date of received
2. Return goods have been in good conditions, unworn, unused, original tag or sticker and the original packaging
3. If the return goods do not meet the return and replace conditions, we will not proceed the refund
4. Please notify our customer service before returning the goods
5. Please provide us return package tracking number so that we can help to track that the goods are on its way to us
6. Our customer service will notify once we received your return goods, a refund will be processed in within 2-3 working days

How do I return an item?

We absolutely hope you will love your Hermo purchase. We will try our best to assist if you’d like to return or exchange any item.

Please e-mail us a Refund Application Form in the following format:

Name: Moderno Account Username
Register email:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Bank account details (Full name/bank account number/bank name/I/C No.)

Once you have completed the form, please email it to us at sales@moderno.my.
If you have any difficulties or problems, please do not hesitate to contact us at 010-3811725 .
Our administrator will contact you once your request is confirmed, and then we will refund you within 7 -14 working days.